Reference

surga33 Privacy Policy For Your Account

Our Privacy Policy explains what account data we collect, why we use it, and how you can ask us to correct or remove eligible records.

Clear data purposesPhone verificationPolicy requests
surga33 surga33 Privacy Policy For Your Account
REQUEST HELP

Three Ways To Ask About Privacy

A direct support route helps you handle a Privacy Policy question without sending sensitive wallet credentials.

Account chat Use the signed-in chat for a data access, correction or deletion request.
Contact email Send a written Privacy Policy question through the contact email shown on surga33.
Wallet query If a DANA, OVO, GoPay or QRIS receipt contains account data, tell us the…
HANDLING DETAILS

Six Practical Privacy Safeguards

We keep this policy practical by connecting each data choice to an account action you recognise.

Account data

We use details such as your name, phone number and account activity to create access, complete phone verification and respond…

Cookie choices

Cookies and similar browser storage can remember sign-in state, language selection and security signals.

Device signals

When you move from mobile login to the lobby, we may record browser, operating system and session details.

Wallet records

A DANA, OVO, GoPay or QRIS reference can help us match a payment status to your account.

Retention checks

We retain records only as needed for account operation, security checks, dispute handling and legal duties.

Change requests

To correct account data, send the requested change through signed-in chat or the listed contact email.

Privacy Policy Questions From Indonesia

These Privacy Policy answers cover the account steps, device records and local wallet references you are most likely to ask about before opening or using an account. If your situation is different, contact us through signed-in chat or the listed email during support hours.

It covers account details, phone verification, sign-in activity, device signals, cookies, support messages and payment references from DANA, OVO, GoPay, QRIS, bank transfer or virtual account.

We use your phone number to create the account path, complete access checks and connect support requests to the correct record. We may verify account control before changing personal data.

Yes. When you sign in from a mobile browser, we may record browser type, operating system and session details for security and account continuity. Clearing cookies can trigger another sign-in check.

Use signed-in account chat or the contact email shown on the site. State that you want a data access request, add your account phone number and complete any identity check we send.

Yes. Send the correction through account chat or contact email, explain which field is wrong and provide the accurate value. We verify account control before applying an eligible change.

We use payment references, dates and status details to match a wallet event with your account and answer receipt questions. We do not ask for your DANA or QRIS secret code.

Our account chat and the contact email listed on surga33 handle Privacy Policy requests from 09:00 to 23:00 WIB. Access or eligibility depends on local law, including where local law permits.